Main Menu HomeAbout Us About UsBusiness HoursEmploymentStaff DirectoryHistoryMapsMission StatementOffices and DirectionsScheduled Commission Meetings Commissioners CommissionersChairman Swain E. Whitfield: District 5Vice Chairman Comer H. "Randy" Randall: District 3John E. "Butch" Howard, District 1Elliott F. Elam, Jr., District 2Elizabeth B. "Lib" Fleming, District 4Nikiya "Nikki" Hall: District 6G. O'Neal Hamilton, District 7Commission District MapPast Commissioners Consumer Info Consumer InfoFile A ComplaintFile A Letter of ProtestPro Se Litigant Guide Find A Docket (DMS)SC Office of Regulatory Staff (SCORS)Maps District MapTelephone Map of SCNANPA US Area Code MapsSC Assigned Electric Distribution Service AreaSeven Congressional Districts Map Historical Electric Rate AdjustmentsPURC Energy Policy ReportFrequently Asked Questions (FAQs)FAQs for Residential Electric ConsumersPublic Night Hearing ProceduresWater & Wastewater Rates Allowable Ex Parte BriefingsPublications PublicationsAccountability ReportsNews Archive and PSC NewsOther Publications and ReportsPro Se Litigant GuideTransportation Transcript ExampleEmails Alerts Other Links Other LinksSC Office of Regulatory Staff (ORS)US Public Service OrganizationsFederal AgenciesOther Industry Related SitesSC.GovNARUC Search Search Docket / OrdersSearch E-TariffsSearch South Carolina Code of LawsSearch South Carolina Code of Regulations Home > About Us > Mission Statement Mission Statement and Goals Mission Statement: A Fair, Open, and Efficient Regulatory Process That Promotes Cost-Effective and Reliable Utility Services Goals: Seek to ensure that the citizens of the State receive appropriate levels of customer satisfaction and quality of service for those services provided through the entities regulated by this Commission. Seek to ensure that within a more competitive utility environment that core or captive customers with little market power are not unduly burdened with the costs of competition and are provided appropriate service and service options. Seek to encourage innovation through the enhancement of Commission processes and the attainment of self-actualization by Commission employees through empowering these employees to carry out their responsibilities and rewarding them for their contribution to the attainment of Commission goals. Seek to modify the organizational process of the Commission in such a manner as to provide for the incorporation of project teams to address specific complex short-term issues that arise as a result of the dynamic nature of the utility industry regulated by this Commission. Provide an open, accessible and efficient regulatory process which is fair, cost effective and unbiased, while also exploring alternative methods of regulating the entities subject to the Commission's jurisdiction. Seek to ensure that the regulatory process results in fair and reasonable outcomes. Encourage efficiency, innovation, and technological growth among regulated entities. For the regulated entities, facilitate the provision of safe services at levels of quality and reliability which satisfy customer needs. Seek to ensure that all regulated entities' services to consumers comply with all legal requirements subject to the Commission's jurisdiction.