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Please contact the Office of Regulatory Staff (ORS) to
attempt to informally resolve an issue prior to filing a formal complaint with the Commission. Please note that the ORS is a state agency separate from the Public Service Commission (PSC), and the ORS's duties and functions are separate and distinct from the PSC.
If you wish to file a formal complaint with the Commission, click on the PSC Complaint Form link below.
The Consumer Services Division of the South Carolina Office of
Regulatory Staff (ORS) is responsible for assisting the
public with complaints against regulated public utilities.
This division can be reached at 1-800-922-1531 or 803-737-5230 between the hours of 8:30 a.m. and 5:00 p.m.,
Monday through Friday.
Their mailing address is:
Office of
Regulatory Staff
Consumer Services Division
PO Box 11263
Columbia, SC 29211
You may also visit their website at http://www.regulatorystaff.sc.gov
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